Info Plan Software - Terms of Use

Terms, Conditions and General Information

Office Hours

Normal office hours are 9 am to 5 pm  Monday to Friday EST (excluding gazetted public holidays as based on the Victorian State Award).

Banking Details

Bendigo Bank
Branch:                        Ormond Rd., Elwood, Victoria 3184
BSB:                            633 000
Account Number:       1117-26956
Account Name:           Info Plan
ABN:                            35 665 677 525

Customer Service

Customer satisfaction is important to us. If you have a problem then please let us know.
Please call or email and we will get back to you promptly. Your constructive feedback means a better service for you and others.

Ph:                (03) 9531 1091
Email:          
software@infoplan.com.au

Travel Fees

Time spent travelling to and from your office will be included in the calculation of your time fees if not covered by a Service and Support Agreement.

For full day trips not covered by an Agreement, travel and time spent travelling will be divided into two categories; one day trips for those that do not require stopping overnight outside of Melbourne, and overnight trips.

Specific details available on request.

Quotations

Prices are quoted in good faith in Australian dollars and are held firm for 7 days from the date of quotation. Quotations are void after this time.

Cancellations (Training Classes)

Refunds are available if at least 10 working days notice of cancellation given.
Read cancellation policy in full

Refunds (Software)

FULL REFUND for cancellations of software purchase will be provided if within 30 days from point of order and also providing that the reason given for refund is accepted by Info Plan Software. If request for refund occurs more than 30 days from order date, then no refund is available.

Invoices

Invoices issued from Info Plan Software are issued as Tax Invoices complying with all statutory requirements. Invoices will include the words "Tax Invoice" and our Australian Business Number.

Your Rights

It is not our intention to replace, exclude, restrict or modify your rights under the Trade Practices Act or any other relevant legislative Acts. 

Ownership of Goods

Title of ownership of goods does not pass to you until the goods have been paid for in full.

 Part Shipments

In the event of not being able to complete an order in one shipment, a part shipment may be made. The balance will be shipped when available, by Info Plan's normal carrier at no additional freight cost, except where part shipment has been specifically made at your request.

 

 Requests for Service

For tasks not covered by a Service and Support Agreement, all requests for service should be via a Purchase Order or written confirmation on some form of company stationery.

 Invoices

Invoices will be provided on a weekly basis for all on going service work so those clients may keep accurate control of the time invested and results achieved.

Invoices are issued on the completion of a job or task, except in the case of progress payments.

 Payment

All accounts are payable within 30 days of the invoice date.
Info Plan Software reserves the right to withhold services if your account is outside these trading terms.

 Confidentiality

All information, data and documentation is treated as strictly confidential and never discussed or made available to third parties. At no time will information not generally available to the marketplace and originating from our association be passed on to any third party without your prior consent.

Copyright

All software developed by us is provided to you via a non-transferable licence for unrestricted use for your own purposes. The copyright of all software, documentation and relating material remains with us.
 

Claims

Any request for credit must be received in writing within 14 days of the invoice date. A clear explanation of the reason the credit is sought will assist us to act promptly to resolve the matter. Any requests for credit received after 14 days from invoice date will require an 80% payment of the requested amount before processing can begin.

  

Structure

Our standard fees are based on time costing, using either an hourly or call rate depending on the service and type required. Fees are usually reviewed at the beginning of each calendar year but varied from time to time in accordance with movements in the Consumer Price Index or any other acceptable measure of change in money value. Time accounting is done in a minimum of 15-minute intervals unless otherwise noted.  

Info Plan Software is based in Melbourne, Australia.
email: software@infoplan.com.au
phone: (03) 9531 1091
ABN: 35 665 677 525
Banking details