Office Hours

Normal office hours are 9 am to 5 pm  Monday to Friday EST (excluding gazetted public holidays as based on the Victorian State Award).

Banking Details

Bendigo Bank
Branch:                        Ormond Rd., Elwood, Victoria 3184
BSB:                            633 108
Account Number:           1117-26956
Account Name:              Info Plan
ABN                             35 665 677 525

Customer Service

Customer satisfaction is important to us. If you have a problem then please let us know.
Please call, fax or email us and we will get back to you promptly. Your constructive feedback means a better service for you and others.
Ph:                (03) 9531 1091
Fax:              (03) 9531 4927
Email:           software@infoplan.com.au

Travel Fees

Time spent travelling to and from your office will be included in the calculation of your time fees if not covered by a Service and Support Agreement.

For full day trips not covered by an Agreement, travel and time spent travelling will be divided into two categories; one day trips for those that do not require stopping overnight outside of Melbourne, and overnight trips.

Specific details available on request.

Quotations

Prices are quoted in good faith in Australian dollars and are held firm for 7 days from the date of quotation. Quotations are void after this time.

Cancellations (Training Classes)

FULL REFUND for cancellations of Training will be provided if at least 48 hours notice of cancellation booking is provided. If cancellation occurs with less than 48 hours notice no refund will be provided.

Progress Payments

In the case of orders over $5,000 progress payments will be:
- 20% on order
- 60% on delivery and installation
- 20% on systems operation and acceptance 

GST & Tax Invoices

A Goods and Services Tax (GST) of 10% applies to all products, parts and services.

Invoices issued from Info Plan Software from the 1st July 2000 will be issued as Tax Invoices complying with all statutory requirements. Invoices will include the words "Tax Invoice" and our Australian Business Number, and will show the GST amount separately. 

Your Rights

It is not our intention to replace, exclude, restrict or modify your rights under the Trade Practices Act or any other relevant legislative Acts. 

Ownership of Goods

Title of ownership of goods does not pass to you until the goods have been paid for in full.

 Part Shipments

In the event of not being able to complete an order in one shipment, a part shipment may be made. The balance will be shipped when available, by Info Plan's normal carrier at no additional freight cost, except where part shipment has been specifically made at your request.

 Terms of Engagement

 Requests for Service

For tasks not covered by a Service and Support Agreement, all requests for service should be via a Purchase Order or written confirmation on some form of company stationery.

It is expected that Purchase Orders will be faxed to our office after verbal approval to proceed has been given and prior to commencement of work.

 Invoices

Invoices will be provided on a weekly basis for all on going service work so those clients may keep accurate control of the time invested and results achieved.

Invoices are issued on the completion of a job or task, except in the case of progress payments.

 Payment

All accounts are payable within 30 days of the invoice date.
Info Plan Software reserves the right to withhold services if your account is outside these trading terms.

 Confidentiality

All information, data and documentation is treated as strictly confidential and never discussed or made available to third parties. At no time will information not generally available to the marketplace and originating from our association be passed on to any third party without your prior consent.

Copyright

All software developed by us is provided to you via a non-transferable licence for unrestricted use for your own purposes. The copyright of all software, documentation and relating material remains with us.
 

Claims

Any request for credit must be received in writing within 14 days of the invoice date. A clear explanation of the reason the credit is sought will assist us to act promptly to resolve the matter. Any requests for credit received after 14 days from invoice date will require an 80% payment of the requested amount before processing can begin.

Fees 

Structure

Our standard fees are based on time costing, using either an hourly or call rate depending on the service and type required. Fees are usually reviewed at the beginning of each calendar year but varied from time to time in accordance with movements in the Consumer Price Index or any other acceptable measure of change in money value. Time accounting is done in a minimum of 15-minute intervals unless otherwise noted.  

Services Provided

Software Development

·         This covers systems analysis and design, specification, prototyping, programming, systems review, testing and debugging as well as implementation and ongoing software support.

Other Services

·         This covers network needs and technical analysis, design and documentation, implementation, installation and configuration along with on-going management, consultancy, training and customer support.

·         Also included are the assembly, repairs and upgrades of any computer equipment along with installation or relocation, network cabling and support for hardware related issues.

 Types of Service Offered

Service can be provided either within a maintenance contract, on an as required basis or for a fixed fee project.

Maintenance (Service and Support) Agreement - covers the following:
  a) Software Applications developed by Info Plan Software
  b) Training Services
  c) Custom software development

Agreements are for a twelve-month period with a fixed annual fee. They provide a complete range of priority services to ensure your system is up and running at all times.

Fixed Price Projects - negotiated on an individual basis.

Service Fees

Standard fees are:

*Call out fee includes the first 1/2 hour at your premises, and work is accounted in 1/2 hours or part thereof.
 

After Hours Service

If after hours service or support is requested or required then the Express Rate will be applied. This rate will also apply to work that must be done outside normal working hours. This would include situations where access to a system is not available during normal working hours or for other reasons requiring work outside office hours even though the request may have originated within normal hours.
The rate will not apply if Info Plan Software personnel elect to work outside office hours or if special arrangements have been made and confirmed in writing.